EMS QA and analytics. Cameras optional.
CaseSync turns agency-supplied CAD, monitor, ePCR, and other available data into usable quality-review and analytics workflows. Use the full platform without footage, then add VeriMedic body cameras when you want a direct view of the call alongside the data.
Start with the data you already collect.
CaseSync's QA, analytics, accountability, training, and review workflows work without footage. Cameras add the direct scene evidence your data alone cannot show. What reviewers can verify depends on the sources your agency supplies.
QA and CQI at scale
The shift isn't a better sample — it's the end of sampling. Rubric-based auto-grading scores calls against your protocols so reviewers stop spot-checking 10% and start reviewing every call by exception, spending their time only where a call falls out of range.
- Rubric-based auto-grading — the rubric attaches the moment a clinical impression is confirmed, with scores, comments, and attachments
- Reviewer cockpit — inbox, queues, saved views, configurable review stages, and claim/assign
- Automatic reviewer assignment via admin-configured smart-routing, fired in real time as records arrive
- Completeness and data-quality rules that surface record gaps and inconsistencies
- Findings workflow — assignment, response, closure, and notifications
- Outlier detection, protocol rollups, and trend alerts
- CQI worksheets — custom measures, value-set bindings, and bundle-adherence tracking
- Configurable dashboards and widgets, including a QA operations dashboard
Controlled-substance accountability
Track doses, waste, and counts against the available call and custody data. When footage is available, reviewers can use it as another source for dose checks.
- Per-unit, hash-chained append-only custody ledger
- Witnessed waste with separation-of-duties enforcement — the witness can't be the administering paramedic
- Count reconciliation to par, count obligations, and automatic discrepancy generation
- Dose-check panel using available access logs, with video corroboration when footage is available
Training and education
Use your agency's cases in training and education. When cameras are in use, add footage from real calls to the learning material.
- Training modules, provider credentials, and completion tracking
- A searchable training library built from your own service's cases, with footage when available
Investigations and peer review
When a call needs a closer look, the workflow is already built — and peer review stays blinded.
- Investigations with events, evidence, and CAPA tracking
- Peer review with inbox, completions, and peer aliasing for blinded review
- A positive-recognition workflow for the calls worth celebrating
Legal and records
The records requests that used to eat an admin's week become a few clicks — with an audit trail behind every release.
- Subpoena packet builder with verified download, defense packets, and monthly packet renders
- Release-of-information handling and call search
- Scheduled reports and comprehensive audit logs
Benchmarking
See where you stand against comparable services — opt-in and de-identified, always. Your data is never shared unless you choose to participate.
- Opt-in, de-identified cross-agency benchmarking
- Percentile ranking against comparable services
One record from many sources
Bring CAD, monitor, and ePCR records into CaseSync without cameras. Agency- or vendor-supplied data can be added when available. Body-camera footage is another input, not a requirement for QA and analytics.
See how that record becomes a confirmed record- Cardiac-monitor data, time-aligned to the call
- CAD records assembled onto the timeline
- Existing ePCR records brought into the platform
- Body-camera footage added alongside other sources when available
- A single synchronized timeline per case
See CaseSync with your agency's data.
Request a demo of QA and analytics using the data your agency can supply. We'll show what works without cameras and how footage adds another source for review.