More than footage management.
A body camera is where CaseSync starts. But once the call is on one synchronized timeline, that record powers a whole platform — quality review at scale, controlled-substance accountability, training, investigations, legal records, and benchmarking. Here's everything CaseSync does beyond the footage.
Everything CaseSync does once the footage is captured.
Body-camera footage is where CaseSync starts — not where it stops. The synchronized record of the call becomes the ground truth for quality, accountability, education, investigations, records, and benchmarking. Here's the rest of the platform.
QA and CQI at scale
The shift isn't a better sample — it's the end of sampling. Rubric-based auto-grading scores calls against your protocols so reviewers stop spot-checking 10% and start reviewing every call by exception, spending their time only where a call falls out of range.
- Rubric-based auto-grading — the rubric attaches the moment a clinical impression is confirmed, with scores, comments, and attachments
- Reviewer cockpit — inbox, queues, saved views, configurable review stages, and claim/assign
- Automatic reviewer assignment via admin-configured smart-routing, fired in real time as records arrive
- Completeness and data-quality rules that surface chart gaps and inconsistencies
- Findings workflow — assignment, response, closure, and notifications
- Outlier detection, protocol rollups, and trend alerts
- CQI worksheets — custom measures, value-set bindings, and bundle-adherence tracking
- Configurable dashboards and widgets, including a QA operations dashboard
Controlled-substance accountability
Narcotics accountability gets its own system of record, not a buried clause. Every dose, waste, and count is tied to the call and corroborated against the footage and access logs.
- Per-unit, hash-chained append-only custody ledger
- Witnessed waste with separation-of-duties enforcement — the witness can't be the administering paramedic
- Count reconciliation to par, count obligations, and automatic discrepancy generation
- Dose-check panel that corroborates against video and access logs
Training and education
Turn your own calls into your curriculum. Real footage from your service becomes the material your crews learn from.
- Training modules, provider credentials, and completion tracking
- A searchable training library built from your own service's real footage and cases
Investigations and peer review
When a call needs a closer look, the workflow is already built — and peer review stays blinded.
- Investigations with events, evidence, and CAPA tracking
- Peer review with inbox, completions, and peer aliasing for blinded review
- A positive-recognition workflow for the calls worth celebrating
Legal and records
The records requests that used to eat an admin's week become a few clicks — with an audit trail behind every release.
- Subpoena packet builder with signed download, defense packets, and monthly packet renders
- Release-of-information handling and call search
- Scheduled reports and comprehensive audit logs
Benchmarking
See where you stand against comparable services — opt-in and de-identified, always. Your data is never shared unless you choose to participate.
- Opt-in, de-identified cross-agency benchmarking
- Percentile ranking against comparable services
One record from many sources
Footage is one input among several. Connect assembles cardiac-monitor data, CAD records, and body-cam video into a single synchronized timeline per case — the raw material every capability above runs on.
See how that record becomes a confirmed chart- Cardiac-monitor data, time-aligned to the call
- CAD records assembled onto the timeline
- Body-cam video as one synchronized input among several
- A single synchronized timeline per case
See the whole platform on your own calls.
Request a demo and we'll walk your service through CaseSync end to end — from the body camera turning on to QA, accountability, and records built on the same synchronized record.